Exchange & Refund Policy
RETURN & EXCHANGE POLICY
30-Day Return Window
If you're not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
If you're not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
Eligibility
To be eligible for a return:
To be eligible for a return:
- Item must be unused and in the same condition that you received it.
- It must be in the original packaging.
Non-Returnable Items
The following items cannot be returned:
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Custom or personalized products
- Products on a discount/sale (in store credit only)
Return Process
To initiate a return:
To initiate a return:
- Email kyle@icemasterfishing.com with your order number and reason for return.
- We’ll provide a return authorization and instructions.
- Ship the item back using a trackable method.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
Need a different size or product? Contact us at kyle@icemasterfishing.com and we’ll help arrange an exchange.
Need a different size or product? Contact us at kyle@icemasterfishing.com and we’ll help arrange an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Customers are responsible for return shipping costs unless the item was defective or incorrect.